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For shop returns we have a simple 30 days with receipt policy as long as the item is with tags and has only been tried on for size. After 30 days returns are only accepted at our sole desecration and gift vouchers may be offered in return of a refund.

For online purchases we operate a simple ‘no quibbles’ return policy which put simply is no problem sending something back if it is not suitable subject to three simple rules:

  • You let us know in writing within 30 days of delivery.
  • The item must not be used and have all hygiene or security seals unbroken.
  • The cost of returning the item is paid for by you.

For your peace of mind online or mail order purchases are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and returns meeting the above criteria will be refunded usually within 7 days but no longer than 14 days.

Sale or Reduced Items:

Any marked down items for sale on our website are to be treated as sale items. Sale items may be end of line, shop soiled or slightly imperfect. Returns for sale items will be honoured with store credit against future online purchases.

Faulty Items:

We pride ourselves on supplying quality branded products that are individually inspected before dispatch. Quality control is applied at the point of dispatch so we send out very few faulty items. If though there is an undetected problem with your item it may be as a result of a manufacturing defect not obvious when packing your goods and we send these items back to our suppliers for a credit.

In the rare instance you receive a faulty or defective product from us again we adopt a simple returns process and a common sense approach which at times may include offering you discount on faulty goods but this does not affect your rights to return the item for a refund.

For faulty goods they are to be returned with your proof of purchase to us for a refund including your cost of return shipping (method to be agreed with us in writing prior to return) so we can return the item to the manufacturer.

For your peace of mind your purchase is also covered by Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.


In all instances returns or faulty goods must be notified to us by telephone or email at info@activeoutdoors.co.uk so we can log your return and issue return instructions to assist with an efficient refund process.